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Shipping & Delivery

We offer free shipping with curbside delivery to destinations in the lower 48 US states on most items we sell. All other locations will be quoted. Note: Shipping charges may apply to special order items.

Delivery

As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. While some drivers may assist in getting a shipment into a garage or carport, it is not a standard level of service with "curbside delivery."

Receiving Your Shipment

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it's possible that in rare cases, damages may occur during shipment.

Before signing for the shipment inspect the carton: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is damage to the carton or the product, please write "Contents Damaged" clearly on the delivery receipt that the driver is asking you to sign, then sign. This insures that your damage issue will be easily resolved.

Damages: If your package has tears, rips or is otherwise in poor condition, open the package and inspect the contents. You may need one of the following on hand to help open the carton: knife, hammer, pry bar or wire cutters. Should you notice any damage, please note it on the delivery receipt and contact us immediately.

If your package/item is damaged, you can start the Damage Claim Process by Completing this Form

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Delivery Receipt. Contact us within 24 hours to initiate a damage claim.

Traditional Wood Mantels and Shelves

  • All standard and custom size wood mantels and shelves are made to order and ship in 1-3 weeks. Shortly after placing your order, you will receive an email with an estimated ship date.  For all custom size orders, an additional confirmation is required. After we receive your order, an e-mail with specific dimensions of the mantel or shelf will be sent. We require an approval response to this email before releasing your order for production.
  • All full fireplace mantels ship via freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal.
  • Transit time varies between 2 and 5 days depending upon your location in the US. Canadian deliveries may take an additional 2 – 4 days. You will receive an email at time of shipment with tracking information.
  • Most mantel shelves under 80" in length will be shipped via FedEx Ground Service at no additional charge within the lower 48 US states (all other locations will be quoted). While most shelves larger than 80" will be shipped via freight line.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Cast Stone Fireplace Mantels

  • Select Standard Size Cast Stone Fireplace Mantels generally ship within 5 business days. Custom Cast Stone Fireplace Mantels generally ship in 2 ½ to 4 weeks. Shortly after placing your order, you will receive an email with an estimated ship date.
  • For all custom size orders, confirmation of your specifications via email is required. After we receive your order, an e-mail with specific dimensions of the mantel or shelf will be sent. We require an approval response to this email before releasing your order for production.
  • Transit time varies between 2 and 7 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information. 
  • These mantels ship via freight carrier. While most mantels ship free of charge (curbside). Cast Stone Fireplace Mantels typically arrive in wooden crates. You may need one of the following on hand to help open the carton: knife, hammer, pry bar or wire cutters.
  • Published special delivery fees do not apply to Cast Stone Mantel deliveries. Due to the weight of this product, all special delivery options must be quoted prior to processing your order.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Marble Fireplace Mantels

  • Some Marble Fireplace Mantels are made to order and generally ship within 6-8 weeks.
  • After we receive your order, an e-mail with specific dimensions of the item will be sent. We require an approval response to this email before releasing your order for production.
  • All orders - even stock sizes – require approval before the order is released for production.
  • These mantels ship via freight carrier. Most mantels ship curbside free of charge. Published special delivery fees do not apply to Marble Mantel deliveries. Due to the weight of this product, there are no additional delivery options for Marble mantels other than curbside delivery.
  • Marble Fireplace Mantels typically arrive in wooden crates. You may need one of the following on hand to help open the crate: knife, hammer, pry bar or wire cutters.
  • Transit time for custom sizes varies between 4 and 6 weeks depending upon your location in the US. You will receive an email when the item arrives at port with tracking information.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Surround Facing Kits

  • The majority of our Natural Stone Facing Kits ship in 3 to 7 days. Shortly after placing your order, you will receive an email with estimated ship date.
  • Natural Stone Facing Kits ship via freight carrier curb side delivery at no additional charge within the lower 48 US states (all other locations will be quoted). Note: Shipping charges may apply to special order items.
  • Transit time varies between 2 and 5 days depending upon your location in the US. You will receive an email at time of shipment with tracking information.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Outdoor Fireplaces & Patio Heaters

  • Our Outdoor Fireplaces & Patio Heaters ship within 1-14 days. Estimated ship dates are provided via email only for items on backorder.
  • All Outdoor Fireplaces & Patio Heaters will ship curb side delivery at no additional charge within the lower 48 US states (all other locations will be quoted).
  • Smaller items will ship either Federal Express or UPS Ground with a transit time of 2-5 days. Larger items will ship via a Freight Carrier with a transit time of 2-6 days.
  • Published special delivery fees do not apply to Outdoor Fireplace deliveries. Due to the weight of this product, there are no additional delivery options for Outdoor Fireplaces other than curbside delivery.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Electric Items (Fireboxes, Log Sets, Freestanding Stoves)

  • Many items ship same day (if ordered by 11 am CST). Other items ship within 1 to 4 days. Estimated ship dates are provided via email only for items on backorder.
  • All Electric Items will ship at no additional charge within the lower 48 US states (all other locations will be quoted).
  • Smaller items will ship either Federal Express or UPS Ground. Larger items will ship via a Freight Carrier. Transit times will vary depending on your location between 2 and 5 business days.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Gas Items

  • Most Gas Items will ship within 2 to 5 days. Estimated ship dates are provided via email only for items on backorder.
  • All Gas Items will ship at no additional charge within the lower 48 US states (all other locations will be quoted).
  • Smaller items will ship either Federal Express or UPS Ground. Larger items will ship via a Freight Carrier. Transit times will vary depending on your location between 2 and 5 business days.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Fireplace Accessories

  • Our Fireplace Screens, Fireplace Doors, Fireplace Tools, Fireplace Grates, Firebacks & Andirons, Log Carriers and Log Baskets ship in 2 to 4 days. Estimated ship dates are provided via email only for items on backorder
  • All Fireplace Accessories ship free via Federal Express or UPS Ground within the lower 48 US states (all other locations will be quoted).
  • Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Gel Fireplaces & Fuel

  • Our Gel Fireplaces & Fuel ship within 1-4 days. Estimated ship dates are provided via email only for items on backorder.
  • All Gel Fireplaces & Fuel will ship at no additional charge within the lower 48 US states (all other locations will be quoted).
  • Smaller items will ship either Federal Express or UPS Ground with a transit time of 2-5 days. Larger items will ship via a Freight Carrier with a transit time of 2-5 days.
  • Fuel may take up to 7-10 days for delivery.
  • Gel Fuel cannot be shipped outside the lower 48 US states.
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Timber Mantels & Shelves

  • All Timber Mantels & Shelves ship in 2 to 4 weeks (dependent on wood availability). Shortly after placing your order, you will receive an email with an estimated ship date.  After we receive your order, an e-mail with specific dimensions of the mantel or shelf will be sent. We require an approval response to this email before releasing your order for production.
  • All Timber Mantels & Shelves ship fully assembled via freight carrier curb side delivery at no additional charge within the lower 48 US states (all other locations will be quoted).
  • Transit time varies between 2 and 5 days depending upon your location in the US. You will receive an email at time of shipment with tracking information.
  • Published special delivery fees do not apply to Timber Mantels and Shelves deliveries. Due to the weight of this product, all special delivery options must be quoted prior to processing your order.
  • Please check the carton when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.

Important Notes Regarding Item Shipment

  • Please contact us with any questions regarding shipment of your item
  • Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
  • If you wish to return a standard item (custom or previously installed items are not returnable), please send an email to return@mantelsdirect.comwithin 30 days of delivery for a return authorization.  The item must be returned in sellable condition in original packaging, freight pre-paid.